Recently in Announcements Category

Our product development team has been working on creating several widgets that can be deployed as stand-alone content.  These widgets will be very cost effective or completely advertising supported.  The widgets can be setup to link to your Studio 5.0 deployment or if ad supported will link to our partner financial portal.  If licensed, placing your adverting in the widget is optional.  The design folks here have improved on the style, adding new icons and descriptions.  The widget shown is also our first to showcase the economy with data that the consumer is most interested in (and reported on).

 

Please send your feedback of this BETA WIDGET to Stephen@financialcontent.com as soon as possible.  Our goal is to launch this and other widgets in the next week.

The word support can tend to conjure up feelings of frustration so FinancialContent has created system that is simple and very friendly; The goal is to have a linear flow of information and to resolve your inquiry in a timely manner.

Before we get into how and why you should contact support, here are a few items you should NOT contact our support staff for. Do not contact support for billing or contract questions, or to connect with a non-support employee of the company.  The support staff has limited tools in this respect; if you are unsure, please contact business development as they interface with all departments and will be glad to help out.

Now on to why you would contact support. Over the years we have seen that support inquiries group in a few categories. Here are the most common:

• Technical maintenance of your solution such as making changes to your layout or changing the code used to integrate your navigation and branding.
• Removing or creating content including building a new widget or making your layout wider.
• Status of your print delivery or system issues like widgets not displaying correctly or updates to your XML feed
• Data quality / errors such as pricing not updated or missing stock tickers. This last item is usually an issue with the primary data source and our team has systems in place to correct errors as quickly as possible.
• Any technical related issue.

Now that we have covered Why, here is the How

• Craft an email with as much detail as you can and send it to support@financialcontent.com. Let us know how timely the request is, provide error code, screenshots and anything else that could be helpful. On emailing our support department, an automated tracking number is generated and a confirmation email is sent
• The manager of our support department assesses your situation as well as staff capabilities to address that specific request. If there is a need for additional information or there may be a delay, support will contact you.
• If you are not contacted you should expect your request to be addressed in one business day.  You are always welcome to send follow-up emails to support asking for status.

To follow-up

• Email support using your confirmation email with tracking number
• Call support  at our main office
• or lastly, contact me;Stephen Malaster your business development manager

Again, our goal is to keep the line of communication as direct as possible. 

FinancialContent is launching this Blog in an effort to increase our client relations and foster best practices in the content industry.  It is our goal to publish several entries a month that address the business factors our clients are most concerned with.

Currently we are dividing the blog into several topics, which are: Traffic Driving, Monetization, Content, Announcements, and Polls.

We welcome feedback on any other topics you would like to read more about. Our current contributors are:
Stephen Malaster, and Mark Dierolf. Feel free to email us with any comments.